Frequently Asked Questions
Everything you need to know about transforming your home with Jes Rose vinyl and decor.
What surfaces can I apply Jes Rose vinyl to?
Our high-quality vinyl is designed for smooth, flat surfaces including kitchen countertops, tiles, furniture, and appliances. For the best results, ensure the surface is clean, dry, and free of grease before application.
Is the vinyl heat and water-resistant?
Yes, our vinyl is water-resistant and can withstand heat up to 75°C. This makes it perfect for kitchen and bathroom makeovers. However, we always recommend using a coaster or heat mat for hot pans and mugs to preserve the finish.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the UK. International delivery times vary by location, usually ranging from 7-14 business days. You will receive a tracking link via email once your order has dispatched.
Can I remove the vinyl without damaging my furniture?
Our vinyl features a specialist adhesive that allows for clean removal. If you are a renter or looking for a temporary change, simply apply gentle heat with a hairdryer to soften the adhesive and peel back slowly.
What is your return policy?
We offer a 14-day return policy for unused and unopened products in their original packaging. Please note that custom-cut orders or samples are non-refundable unless they arrive damaged or defective.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure checkout options via PayPal, Apple Pay, and Klarna for flexible payment plans.